Refund policy

Return Policy

At Wonder Shift, we want you to feel complete confidence in the mechanical gate feel, solid aluminum build, and electronic precision of our sim racing hardware. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Due to mechanical wear on internal detent springs, tool scratches on mounting brackets, and strict electronic gaming condition standards, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Conditions

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following criteria:

  • The USB shifter unit, sequential adapter, desk clamp, or shift knob must be completely unmounted on racing cockpits, unused in competitive driving sessions, and in its original, brand-new condition.
  • Mounting Hardware & Rig Contact Notice: Shifter units may be gently unboxed and connected to a PC via USB to confirm electronic axis recognition. We strictly cannot accept units that have been bolted into aluminum profile rigs or clamped down to desks (tightening M6 bolts or clamp pads leaves irreversible metal indentation rings, paint gouges, or stripped mounting threads).
  • Metal bodies, gate plates, and shift levers must show zero tool slip scratches, hand oil residues, or aesthetic anodizing chips.
  • USB cables must remain neatly wound with original factory twist ties, showing zero crimping, stretching, or connector bending.
  • All original packaging, molded protective high-density foam inserts, spare detent springs, Allen keys, mounting bolts, and instructional connection guides must remain 100% complete and undamaged inside the return parcel.
  • Items showing signs of aggressive force-shifting, modified internal springs, or damaged retail cartons will be strictly rejected during our quality inspection.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because all-metal sim racing shifters carry dense physical weight and sensitive electronic boards, we recommend using a trackable shipping service and purchasing parcel transit insurance, as Wonder Shift cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@wondershift.shop within 30 days of delivery. Please include your order number, shifter model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized padded repackaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a shifter model, knob finish, or delivery address), contact us immediately at support@wondershift.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our technical electronics hardware quality team will inspect each piece on diagnostic test benches to verify compliance with our return conditions (scratch-free mounting holes, perfect Hall sensor signal calibration, unbent levers, and undamaged original packaging). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@wondershift.shop for further assistance.